Ensuring fair access and equal treatment to Bank Constanta customers is a fundamental part of the Bank’s social mission.
Bank Constanta’s Quality Control representatives assist customers with questions and complaints and provide advisories and public service announcements to help consumers understand their rights, banking rules, and the risks associated with products and practices.
A maximum term for examining each individual complaint is 5 (five) working days from the receipt of the correctly filled out application by the bank.
You can get a standard complaint form on our website or in any of our branches and service centers. (See the attached complaint form and procedures. )
The consumer will be informed about the decision concerning complaint in a written or/and other forms of communication (electronic, digital or other). Information about the process of examination can be received through Bank Constanta’s Quality Control Unit: 2401401 (ext 2268).